Terms and Conditions | MyBSWHealth

Site Ownership & Terms of Use

This Web site, BaylorHealth.com, is solely owned by Baylor Scott & White Health and maintained by Baylor Scott & White Health. By accessing and using this site, you agree to the following "Terms of Use" and all applicable laws. If you do not agree to these terms, you are not permitted to access the site or the materials within this site. Baylor Scott & White Health reserves the right to update or change the terms of use or this Web site at any time without notice to you. The most current version of the terms of use can be reviewed by revisiting this page. Click here to learn more about Baylor Scott & White Health.

Terms of Use


Through this Web site, Baylor Scott & White Health provides you with access to a variety of health information and resources, including healthcare content, news, contact information, interactive healthcare tools and other general information (together "Services"). This Web site and the Services, including any updates, enhancements, and new features are subject to these Terms of Use.


You may view and download material on the Web site solely for your own personal and non-commercial use. You must keep all copyright and other proprietary notices on any copies of the material you use from this Web site. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or services obtained from the Services.


Certain activities are prohibited on this Web site, with the Services, and on the network and servers supporting this Web site (the "Network"). Prohibited activities include, but are not limited to, using the Services, Network, or Web site in such a manner as to damage, destruct, impair in any way, disable, overburden, or introduce computer viruses to the Web site, attempting to access restricted areas of the Web site through any means, using slanderous or profane language in any areas involving communications of the Web site, or interfering with the use of this Web site by another party. We reserve the right to terminate or deny access to you if you engage in any prohibited activity.


Please see the Privacy Policy disclosures relating to the collection and use of your information. When linking out to other sites, please take a moment to review the privacy statement of the site you are linking to as well.


This Web site is not engaged in the practice of medicine. Any information and advice on the Web site is given on a generalized, generic basis, and is not specific to any individual patient's condition. Use of this Web site is helpful in making you informed about health care issues, and use of this site does not create a care provider-patient relationship. On-line health services and health information cannot replace a health professional-patient relationship, and you should always consult with a professional for diagnosis and treatment of any specific health problems. You should not disregard any advice or treatment from your health professional based on your interpretation of what you may read on this Web site.


Physicians provide clinical services as members of the medical staff at one of Baylor Scott & White Health’s subsidiary, community or affiliated medical centers and do not provide clinical services as employees or agents of those medical centers, Baylor Scott & White Health, Scott & White Healthcare or Baylor Scott & White Health.


Baylor Scott & White Websites may provide links to official federal, state or local government websites, quasi-government agency and government sponsored websites and websites created by public/sector/private sector partnerships when those sites contain information helpful to our users. Before providing a link to an external website, the external website must meet the following criteria:

  • The site clearly relates to and complements existing information, products and services on the Baylor Websites.
  • The site contains relevant, useful and authoritative content and features that will benefit our users.
  • The site clearly states and reflects its purpose and provides overall quality and authoritative value to our users.
  • The site contains accurate and timely information that is regularly updated.
  • The site is accessible and applicable to a wide audience.
  • The site's approach to protecting the privacy and security of personal information is consistent with the Baylor Scott & White Health Websites' privacy and security policies.
  • The site is non-profit and provides information at no cost. . This includes government, university, and non-profit organization websites. Baylor Scott & White Health does not link to sites whose primary purpose is to sell products or services.
  • The site's content has excellent overall quality.
  • The site is organized, "user-friendly" and easy to navigate.
  • If the site contains links to other sites, the linked sites are functional and appropriate.
  • The site is a credible source for information. The site must be free of typos and errors so that it does not detract from the credibility of the site.
  • The site does not exhibit hate, bias or discrimination or contain information or hyperlinks associated with partisan political activity. The site does not contain offending sexual content.
  • The site does not contain misleading or unsubstantiated claims or conflict with the mission of Baylor Scott & White Health.
  • The site does not require additional software or hardware.
  • The site loads in a reasonable amount of time and is consistently available.


Baylor Scott & White Health and/or its respective suppliers make no representations about the suitability of the information contained in the information and related graphics published as part of the Services for any purpose. All Such information and related graphics are provided "As Is" without warranty of any kind. Baylor Scott & White Health and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title and non-infringement. In no event shall Baylor Scott & White Health and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data, or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of information available from the Services.


We offer registration the site for a single sign on experience. In order to register you may be requested to complete certain information, such as name, and e-mail address. We may use your registration information to send you an e-mail confirming your registration with our site, to respond to questions from you, or to notify you if there is a problem with any registrations placed. We may also, from time to time, send e-mails, with your permission, on special promotions or newsletters we think may be of interest to you. Upon registering any of your information, please keep all of your information confidential and in a secure place. You will be responsible and liable for any and all activities that occur under your account.


The trademarks, logos, and service marks (collectively, "Trademarks") displayed on this site are registered and unregistered Trademarks of Baylor Scott & White Health and other Third Party content providers in the U.S. and/or other countries. No Trademark displayed on this site may be used without written permission of the owner of such Trademarks. Misuse of these Trademarks, or any other content on this site, is strictly prohibited. You are also advised that Baylor Scott & White Health will enforce its intellectual property rights. Any rights not expressly granted herein are reserved.


You may not copy, reproduce, republish, post, retransmit, or distribute in any way any of the information contained in this site without prior written consent of Baylor Scott & White Health. Unless otherwise noted, everything that you see or read on this site is copyrighted. Unless otherwise noted, everything that you see or read on this site is copyrighted. Copyright 2015, Baylor Scott & White Health, 3500 Gaston Avenue, Dallas, TX 75246. All rights reserved.

Terms and Conditions | MyChart

Baylor Scott & White Health
Terms and Conditions

Baylor Scott & White Health (“BSWH”) is pleased to offer you access to portions of your health information and the ability to communicate with your care team concerning your health information via the Internet using a secure electronic application called MyChart.

It is important for you to know how we handle information we communicate via the Internet. This Terms and Conditions statement outlines our practices and our sensitivity to your right to privacy.

As the person who signs this document, you agree to the following terms and conditions. If you are signing this document as the authorized proxy for the patient, where “me” or “my” is used, those terms should refer to “the patient” or “the patient’s,” unless otherwise noted.

Use of MyChart for Healthcare Services

I agree that MyChart should never be used to communicate urgent or emergent matters. BSWH will make its best effort to provide a timely response to electronic inquiries. However, in some cases, the clinic staff who should respond to an electronic inquiry or other communication may not be immediately available; so I will allow at least two (2) business days for a response. Therefore, for all urgent or emergent matters that may immediately affect my health or well-being, I (or, in the case of Proxy, the patient) will, without delay, go to the nearest emergency department of a local hospital, and/or dial 911.

Furthermore, with respect to any electronic communications sent regarding the patient, I understand that BSWH is only able to respond to such communications based on the information provided in the electronic communication. If insufficient information is provided, BSWH will be unable to provide accurate and reliable service(s).

I understand that my BSWH team may send me messages via MyChart. These messages may contain information that is important to my health and medical care.

I understand that MyChart contains selected, limited medical information from my medical record and that MyChart does not reflect the complete contents of the medical record. I also understand that a paper copy of my medical record may be requested from the Health Information Management Department at BSWH. I understand that access to my health information is for my use only, and that my BSWH team should be contacted by me for a more detailed explanation of test results received via MyChart.

By entering my valid and functional email address, I have authorized BSWH to notify me of messages sent to MyChart Inbox. I will update my email address on MyChart as needed. I agree not to hold BSWH and Health Professionals under contract to BSWH, liable for any loss, injury or claims of any kind resulting from MyChart messages that I fail to read in a timely manner.

I agree that all communication through MyChart will be in regard to my own health condition(s). I understand that contents of any message may be stored in my permanent medical record. I understand that asking for advice on behalf of another person could potentially be harmful (unless Proxy access has been granted by that person) and is a violation of the MyChart terms of use. BSWH does not assume any responsibility for health information or services used by persons other than the MyChart account holder (the individual with access to a MyChart account).

I understand that my activities within MyChart may be tracked by computer audit and that entries I make may become part of my medical record.

MyChart ID and Password

I understand that I will create a unique identification (ID) code and password to be used to access my health information via MyChart. I understand that this ID and password are unique codes that identify me in the MyChart computer system. Inquiries and entries that I make via MyChart will be logged with my identity. I understand that it is extremely important that I keep the ID and password that I use to access MyChart completely confidential. If at any time I feel that the confidentiality of my password has been compromised, I will change it by going to the Password link on the MyChart website. I understand that BSWH takes no responsibility for and disclaim any and all liability or consequential damages arising from a breach of medical record confidentiality resulting from my sharing or losing my password. If BSWH discovers that I have inappropriately shared my password with another person, or that I have misused or abused my MyChart access privileges in any way, my participation in MyChart may be discontinued by BSWH without prior notice.

Verification of Identity

I understand that my enrollment in MyChart is contingent on verification of my identity either in person by BSWH staff or based on comparison of my signature below, with the signature on my registration sheet in my BSWH Medical Record.

Minor Eligibility

An individual must be age 18 years or older to request a personal account, unless that individual has the right under Texas law to consent for his/her entire health care. Parents or guardians of minor children (less than 18 years old) may request access to his/her minor child's account by following the terms outlined in the "Proxy Access" section of this Terms and Conditions statement.

There are certain types of medical information that the parent or guardian of a minor patient 14 years of age or older may not view.

If your child is between the age of 14 through 17 years you will be granted partial access to your child’s MyChart record (e.g. appointment scheduling, immunizations). Thus, when a minor patient reaches 14 years of age, access will be changed to limited access until the minor patient reaches 18 years of age at which time proxy access will be revoked and the patient will be provided the opportunity to grant proxy access.

Proxy Access

An adult may request proxy access to another individual’s MyChart account by completing the Proxy Access portion of the MyChart Consent Form and submitting it to BSWH. Such access will only be granted if the other individual (e.g., the patient) authorizes the proxy’s request for access.

Once a MyChart account is activated for both the proxy and the account holder, if the proxy’s legal relationship with the account holder changes, the account holder must inform BSWH immediately.

BSWH reserves the right to revoke proxy access at any time for any reason.

E-mail Privacy

Patients who are users of MyChart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MyChart. This means that any person with access to a patient’s e-mail will be able to see this notification. This could include the patient’s spouse, employer or anyone else who can access the patient’s e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MyChart may be information that a patient would not want others to know. Thus, the patient should take this into account when providing an e-mail address.

Please know that if you send us an e-mail communication, it may be shared with BSWH staff who assist the medical team in providing the patient’s medical care. A patient’s confidential medical information on MyChart will be accessible to appropriate staff.

Security and Confidentiality

We afford the same degree of confidentiality to medical information stored on MyChart as is given to medical information stored by BSWH in any other medium. BSWH is committed to protecting the confidentiality of your (or in the case of Proxy, the patient’s) medical information. We limit BSWH staff’s access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time an account holder accesses MyChart. We have taken steps to make information received from an account holder secure against unauthorized access and use.


I understand that from time to time I may be asked to complete patient satisfaction surveys via MyChart online. BSWH may analyze information submitted via MyChart as part of descriptive (demographic) studies and reports. In such cases all of my personal identifying information will be removed.


I understand that BSWH takes no responsibility for and disclaims any and all liability arising from any inaccuracies or defects in software, communication lines, virtual private network, the internet or my internet service provider (isp), access system, computer hardware or software, or any other service or device that I use to access MyChart. I understand that MyChart may not be available to me all the time due to system failures, back-up procedures, maintenance, or other causes beyond the control of the BSWH. Access is provided on an “as-is, as-available” basis and BSWH does not guarantee that I will be able to access MyChart at any particular time. During times when MyChart is unavailable, other communication methods (e.g., telephone) should be used to access BSWH.

By acknowledging this agreement, I acknowledge that I am requesting access to portions of my health information and the ability to communicate with my BSWH team concerning my health information via the Internet using a secure electronic application called MyChart.

I understand that access to MyChart is provided by BSWH as a convenience to its patients and that BSWH has the right to deactivate access to MyChart at any time for any reason. I understand that use of MyChart is voluntary and I am not required to use MyChart or to authorize a MyChart proxy.

I acknowledge that this form has been fully explained to me (as Proxy), I have read it or have had it read to me (as Proxy), my (as Proxy) questions have been answered to my satisfaction, and I understand and agree to its contents.